01-Negotiating with a Rate-Conscious Customer

01-Negotiating with a Rate-Conscious Customer

Regular price
Sale price
Tax included.

Role-Playing Module: Negotiating with a Rate-Conscious Customer

Lead this exercise using the facilitator’s guide, one team member assumes the role of the client while another plays the sales manager. A realistic scenario is provided that will stimulate a life-like negotiation discussion.

Your team will learn how to address a customer whose primary concern is rate, by tactfully deferring the discussion while keeping the sale alive – without lowering price.

(10–15 minutes)


Products are emailed to the address you specify upon purchase.
Be sure to check your INBOXES and JUNK mail folders before inquiring about order fulfillment.

Copyright © 2018 Hotel-D.O.S. All rights reserved.