01-Negotiating with a Rate-Conscious Customer

01-Negotiating with a Rate-Conscious Customer

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$10.00
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$10.00
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Role-Playing Module: Negotiating with a Rate-Conscious Customer

Lead this exercise using the facilitator’s guide, one team member assumes the role of the client while another plays the sales manager. A realistic scenario is provided that will stimulate a life-like negotiation discussion.

Your team will learn how to address a customer whose primary concern is rate, by tactfully deferring the discussion while keeping the sale alive – without lowering price.

(10–15 minutes)

 

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